Frequently Asked Questions

We verify your purchase and address details and send you a confirmation email after you make your purchase.

For ready products, it takes 3-4 working days to dispatch your order. In case of customized orders, it takes 5-7 weeks to custom make it and dispatch.

We send the shipping information of your order with the confirmation email after verifying the purchase and address details.

We offer FREE shipping all over India. For International orders, shipping costs will vary depending on the item purchased, as well as method and location of delivery. The final shipping cost for your order will be available on the Payment Page after you have entered your shipping address.

The Chair House ships most India orders via india shipped however suppliers shipping direct may utilise other shipping methods.

Yes, you can send us a message using ‘Request More Info’ button or call our concierge for a transportation quotation.

You will receive the tracking number and carrier information associated with your order in your order confirmation email.

The Chair House insures each purchase during the time it is in transit until it is delivered to you.

We ship internationally to over 150 countries and offer different shipping options as applicable. We prioritize hassle-free transportation for each order. If, for any reason, we are unable to ship to your country we will inform you before you place your order.

Shipping times will vary depending on whether the item is in our warehouse, shipping directly from the supplier, or made-to-order. The expected shipping date for each item is available under the DETAILS section on the product page.

We are happy to replace or refund any defective items. Please email us your order number and details along with a photo of the damage if possible, within 24 hours of receiving the order. Returned items must be in their original packaging.

You can return an item if it is unused and in the state you received it. Custom Made/Commissioned items/ Items marked as ‘Final Sale’ cannot be returned. We will process any refunds and/or provide credits after the returned goods have been received in new condition and in the original packaging. Your order total will be refunded, minus costs for shipping and handling each way. To return/refund an item, please write to us at contactus@thechairhouse.in , a prompt response is assured to such mails. Alternatively, please call our concierge on +91 7506900513/8291122215 which remains open 10 AM-7 PM (Monday to Saturday). For detailed information on refunds and returns, please click here.

The Chair House celebrates artistic collaborations and believes in partnering with brands, which deserve promotion, home-grown or international. Please email us at contactus@thechairhouse.in.

Connect WhatsApp support. Customer service offers free part replacement and returns only for eligible orders within 10 Days from the Delivery date, else applicable return logistics charges and uninstallation charges will be deducted from the order refund amount. Please note that we also offer paid uninstallation service at selected locations. Usually, customers only perform the uninstallation within the safety of their home or office using online help videos (that we can provide via WhatsApp). Why these charges will be borned by customers? because all products are designed for self assembly and no concession costs were included under the original price to cover for service or package renewing to ensure that you get the product at the best price. We can only pay for the replacement product and its relevant shipping charges, where it has been confirmed as a manufacturing defect problem from our end.

Returns are usually not serviced, as on most products of us we have limited replacement policy. However in exceptional cases, where our customer service team approves select orders content for return, then only return is serviced for them. In order to confirm, whether your case is an exception that needs to be serviced in that way, then feel free to contact us via WhatsApp to get quick help in normal work hours.

As Returns are usually not serviced, as on most products of us we have limited replacement policy. However in exceptional cases, where our customer service team approves select orders content for return, then only return is serviced for them. In order to confirm, whether your case is an exception that needs to be serviced in that way, then feel free to contact us via WhatsApp to get quick help in normal work hours.

In exceptional cases, when a return is picked then its refund will be processed after internal vetting. If it takes more than 48hrs after pickup to get any refund-related confirmation, then we insist you please contact us via WhatsApp to get quick help in normal work hours.

In exceptional cases, when a return is approved for pickup, then in rare cases we found that ground-level courier stations suffer some technical issues which lead to delays. In such cases, we insist you please contact us via WhatsApp to get quick help in normal work hours.

In exceptional cases, when a return is approved for pickup, then its pickup gets scheduled after informing the ground level courier station. If you need to change the scheduled day, then it might take more than 24hrs to get confirmation from the courier station. In such cases, we insist you please contact us via WhatsApp to get quick help in normal work hours.

In exceptional cases, when a return is approved for pickup, then its packaging is usually managed by the customer only so that it reaches properly to the seller and the customer gets its proper refund. In cases where a customer doesn’t have the relevant packaging material, then our service person with packaging can be arranged at additional cost (borne by the customer) to help them with packaging material. In such cases, we insist you please contact us via WhatsApp to get quick help in normal work hours.

In exceptional cases, when a return is approved for pickup, then in further process, you can expect to get a Return Challan copy from us via WhatsApp or email, which needs to be given as a printed document to the pickup person. In rare cases, when a customer doesn’t have a printed return challan, then it’s up to the pickup person whether he can accept its digital copy or written paper copy with return details as proof of pickup. In such cases, we insist you please contact us via WhatsApp to get quick help in normal work hours.

In exceptional cases, when a return is approved for pickup, if a pickup person denies pick up even if you have a ready package with a proper return challan copy and well-packed goods, then in such cases, we insist you please contact us via WhatsApp to get quick help in normal work hours.

In exceptional cases, when a return is approved for pickup, and its pickup is also done then in such cases, we insist you please contact us for a refund via WhatsApp to get quick help in normal work hours.

Returns are usually not serviced, as on most products of us we have limited replacement policy. However in exceptional cases, when a customer wants to return the unused packed product, then it’s prone to In-transit damages or it may get lost due to additional hop of the package. So for non-bulk orders of a quantity less than 2, we can arrange a paid return pickup (borne by customer). In such cases, we insist you please contact us via WhatsApp to get quick help in normal work hours.

In Bulk quantity orders, usually, most people order the first sample on their own and then they go for bulk quantity orders. The same is recommended by us, as a trial before bulk purchase creates a nice experience. Due to this fact, we don’t entertain any return or full replacement requests of bulk orders. Instead, we can offer part replacements along with extra paid service if asked (that will be borne by the customer). For more details, feel free to contact us via WhatsApp to get quick help in normal work hours