At The Chair House, we are committed to providing top-quality ergonomic office chairs and furniture. Because handling and shipping heavy, bulky furniture involves significant logistics, we have designed our cancellation, return, and refund policies based on customer feedback and on-ground challenges to ensure a transparent and fair process.
Order Cancellation Policy
- If you need to cancel your order, please review our standard cancellation terms below:
- Unfulfilled Orders (Self-Cancellation): You can easily self-cancel unfulfilled or unshipped orders via your Account Page. Please note that our regular fulfillment hours are 10:00 AM to 2:00 PM IST. Cancellations are disabled during this time to maintain system integrity. Refunds for self-canceled orders are automatically processed within 4 to 7 days.
- Fulfilled & In-Transit Orders: Orders that have already been shipped or are in transit cannot be standardly canceled. If a cancellation is requested at this stage, a 20% cancellation fee of the order value will be deducted from your refund to compensate for reverse logistics and handling expenses.
Returns & Replacement Policy
We want you to be completely satisfied with your ergonomic chair. If you experience an issue, we resolve it using a step-by-step approach to minimize logistics while solving the problem effectively.
The Resolution Sequence:
Once a problem is reported to our customer care team via WhatsApp with supporting images or videos, we follow this sequence:
1.Part Replacement: First, we send replacement parts.
2.Partial Unit Replacement: If parts don’t fix it, we replace the affected units.
3.Partial Unit Return: If replacement isn’t viable, we accept returns for the affected units.
4.Full Replacement/Return: Only if all previous options fail will a full replacement or full return be approved.
What Qualifies for a Free Return?
Return requests are approved for genuine issues, including:
- Manufacturing defects.
- Missing accessories.
- In-transit damages.
- Wrong item delivered. (Note: Slight dimension variations or minor color differences due to monitor settings do not qualify as defects. Returns based on personal preferences, such as the chair feeling “uncomfortable” without a defect, are generally not approved.)
Return Window & Conditions
- 30-Day Guarantee: You have 30 calendar days from the date of delivery to return an eligible item. A valid receipt or proof of purchase is required.
- Unapproved Returns: Unapproved requirements, including unauthorized part replacements or returns, will incur an additional charge of up to 20% of the order value.
How to Return Your Item - You must secure approval from our customer support team before returning an item.
Company-Arranged Free Returns: Once approved, we will schedule a free reverse pickup depending on the availability of logistics at your PIN code. Please pack the item securely to prevent further in-transit damage.
Self-Paid Free Returns: If our return service is unavailable in your area, you may arrange your own shipping with prior approval. The Chair House will reimburse the approved shipping costs once the item is successfully received and inspected.
Refund Processing & Timelines
Once your returned chair or furniture reaches our warehouse, it will undergo a quality inspection.
- Refund Value: Based on the condition of the returned item, you will receive either a 50% or 100% refund of the original invoice value.
- Timeline: Approved refunds are initiated within 7 calendar days from the date of approval.
- Payment Source: Refunds are credited back to your original payment method. Cash on Delivery (COD) orders will be refunded to your TheChairHouse Wallet.
- Shipping Charges Deductions: Refunds apply to the item value. Forward and reverse logistics charges may be deducted from the refund amount unless the product is proven to have a company defect.
Need Help With a Return or Cancellation?
Our dedicated customer support team is here to help!
Email: contactus@thechairhouse.in
WhatsApp Chat: Available for rapid resolutions.
Phone: +91 7506003030 / +91 7506004040