The Chair House™ Warranty Policy 

The Chair House’s Commitment to Product Quality & Customer Satisfaction
Ensuring the quality and durability of our products is important to The Chair House. Therefore, we offer warranty coverage in compliance with applicable consumer protection laws. We hope the policy outlined below will help you understand what is covered under our warranty, how to make a claim, and what limitations may apply.

Warranty Coverage
The Chair House provides a limited warranty on its products for a specific period from the date of delivery. This warranty covers manufacturing defects in material or workmanship under normal residential use.

Scope of Warranty

Through our products, The Chair House will cover defects that may arise during the warranty period under proper usage, unless otherwise specified by applicable laws and product guidelines.

Purpose of Coverage

When you purchase from us, we aim to ensure that you receive long-term value and support:

1. We may use warranty-related contact information to follow up with customers in regard to claims and service.
2. We may store and process information regarding your product and purchase to assist in warranty verification and future support.
3. We (or a third party on our behalf) may inspect the product or request additional details to verify the warranty claim.
4. If you choose not to have your product serviced under warranty, we will respect your decision. We do not sell or otherwise market your warranty data to third parties, except to The Chair House affiliates.

Coverage Limitation

The Chair House will process warranty claims based on the coverage disclosed at the time of purchase, unless the claim:

1. Is required for any additional purpose that is directly related to the original purpose for which the warranty was issued.
2. Is necessary to evaluate, repair, or replace parts of the product under coverage.
3. Is required by law or competent governmental or judicial authorities.
4. Is necessary to establish or preserve a legal claim or defence.
5. Is necessary to prevent misuse, fraud, or other illegal activities.

Product Assessment or Inspection Data
When you initiate a warranty claim, your communication or usage data (such as order ID, product images, or usage notes) may be reviewed by our support team. This review will be conducted in accordance with applicable consumer laws and service standards.

Warranty Exclusions
This warranty does not cover:

• Normal wear and tear.
• Damage caused by misuse, improper installation, or unauthorized repairs.
• Changes in appearance due to aging or exposure to environmental factors.
• Use in commercial or outdoor settings unless explicitly stated.

Product Use and Care
To maintain warranty validity, all products must be used and maintained according to care instructions provided at the time of purchase.

Children
The Chair House will not knowingly process warranty claims submitted by children without proper adult consent, if required by applicable law. Warranty submissions involving minors must be reviewed in line with relevant consumer regulations.

Security
To ensure proper handling of warranty-related data and to protect it against unauthorized access, The Chair House uses secure internal systems for claim management and communication.

Links to Other Policies
This warranty policy works in conjunction with our general Terms & Conditions and Privacy Policy. Please review them for additional information.

Google AdWords
The Chair House may use Google AdWords Remarketing for promoting warranty support services. This does not impact or influence warranty claims or outcomes. Cookies used for marketing do not identify or affect claim status.

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