Frequently Asked Questions

The Chair House specializes primarily in ergonomic seating and professional workspaces, manufacturing a wide range of seating solutions tailored for corporate offices, home setups, and commercial spaces.

At The Chair House, quality and durability are built into every layer of our seating. We ensure long-lasting comfort and performance by using:

While we maintain standard, high-performance designs ready for quick shipping, we offer extensive customization to match your workspace aesthetics. You can customize the fabric or leatherette upholstery colors, choose between nylon or chrome bases, and select specific wheel types to fit your corporate identity or home decor.While we maintain standard, high-performance designs ready for quick shipping, we offer extensive customization to match your workspace aesthetics. You can customize the fabric or leatherette upholstery colors, choose between nylon or chrome bases, and select specific wheel types to fit your corporate identity or home decor.

Our product lineup features proprietary ergonomic designs carefully engineered for optimal posture and comfort. While we mass-produce these models to keep costs highly competitive for our customers, our specific blend of BIFMA-certified durability, styling, and structural engineering is exclusive to our brand.

Yes, we do. Many of our partner design studios and in-house ateliers welcome custom modifications to better fit your space. If you have a specific size, fabric upholstery, or material finish in mind, simply connect with our Concierge team at 7506003030

Yes, absolutely! At The Chair House, we are direct manufacturers, which gives us the unique capability to customize our seating to fit your exact aesthetic, structural, and corporate branding needs.Yes, absolutely! At The Chair House, we are direct manufacturers, which gives us the unique capability to customize our seating to fit your exact aesthetic, structural, and corporate branding needs.

Making a purchase at The Chair House is quick and secure. Simply navigate to your chosen ergonomic or executive chair product page, select your preferred color or specifications, and click the ‘ADD TO BAG’ button. From there, you can view your cart and proceed to our secure checkout.Click the ‘ADD TO BAG’ button on the product page, and make a purchase either by registering on our website or checking out as a guest.

At The Chair House, we offer flexible and secure payment methods to make your purchase smooth and worry-free. You can choose from two convenient options:

• 1. 100% Secure Online Payment (Via Razorpay): We partner with Razorpay, India’s most trusted payment gateway. You can pay securely using all major Credit/Debit Cards, Net Banking, UPI (Google Pay, PhonePe, Paytm), or flexible EMI options.

• 2. Cash on Delivery (COD) with Split Payment: For customers preferring COD, we offer a flexible 30:70 payment plan. You pay a 30% advance deposit to confirm your order and initiate manufacturing, and the remaining 70% balance amount is payable at the exact time of delivery.

You can pay for your purchase using Credit Cards: MasterCard and Visa or with your Debit Card. If the product’s price is less than Rs.20,000, you can opt for Cash on Delivery for purchases within India.

No, the listed sale price on our website is exclusive of GST. Applicable Goods and Services Tax (GST) along with any nominal shipping/delivery charges will be calculated and added to your total bill at the final checkout screen before you make your payment.
If you are purchasing for a business or startup, please ensure you provide your GSTIN number during checkout to claim your 18% GST input tax credit.

Yes, certainly. As a direct manufacturer, we have complete, in-depth knowledge of every component we use. If you need details beyond our website product pages, our dedicated support team can provide:

• Detailed Technical Spec Sheets: Exact millimeter measurements of seat depth, backrest height, armrest travel ranges, and maximum weight capacities.

• Real-Life Photos & Videos: High-resolution videos or unedited factory floor photos showing the chair’s fabric textures, mesh flexibility, and mechanism functionality in natural lighting.

• BIFMA Certification Proofs: Official test documentation for our heavy-duty class-4 gas lifts and structural nylon/metal bases for your corporate compliance needs.

• Bulk Customization Consultation: Expert guidance on alternative fabric colors, base upgrades, and customized ergonomic adjustments tailored for large-scale corporate layouts.

📞 How to reach our experts: Simply click on our website’s WhatsApp support widget, or drop us an email at contactus@thechairhouse.in with the model name, and a product specialist will assist you within minutes.

Yes, we can. You can click on ‘Request More Info’ button and message us your question. Whether it is a product you like or desire for something customised, our courteous concierge service will do its best to help you with your purchase

Our customer support team and showroom are here to help you select the perfect ergonomic seating. You can easily reach The Chair House through the following channels:

🕒 Hours of Operation:

We are open Monday to Saturday, from 10:00 AM to 7:00 PM. (Closed on Sundays and major national holidays).

📞 Phone Support:

You can call or text our product experts directly at +91 75060 03030 or +91 75060 04040 during business hours for instant assistance with retail or bulk orders.

✉️ Email Support:

For corporate queries, custom design requests, or order tracking, feel free to drop us an email anytime at contactus@thechairhouse.in. We typically respond within 2 to 4 business hours.

Being a premium member at The Chair House unlocks exclusive corporate and individual advantages tailored to ensure your workspace setup stays comfortable, affordable, and fully maintained.

Here are the key perks of being a member:

💎 Exclusive Membership Perks

Priority B2B & Retail Pricing: Members unlock special loyalty discounts on new launches, custom orders, and seasonal seating refreshes before they are made public.

Complimentary Ergonomic Consultations: Access to our dedicated product specialists who will analyze your workspace setup or corporate office floor plan to recommend the exact adjustments, fabrics, and mechanisms your team needs.

Extended Warranty Options: While standard purchases come with our classic manufacturer warranty, members enjoy options to easily extend coverage on critical structural parts like class-4 gas lifts and synchro-tilt mechanisms.

Priority Fleet Maintenance: For corporate and business members, we fast-track on-site maintenance, repair assistance, and spare parts delivery to minimize any office downtime.

Early Access to Customization: Be the first to choose from limited-edition upholstery fabrics, alternative colorways, and advanced ergonomic hardware upgrades.

Absolutely. We use industry-standard security measures to ensure your data remains 100% private and protected. Here is how we safeguard your information:

Secure Checkout (SSL Encryption): Our website utilizes advanced SSL (Secure Sockets Layer) encryption. This ensures that your name, delivery address, and contact details are completely scrambled and unreadable to third parties during transmission.

No Stored Payment Details: Since we partner with Razorpay—India’s leading, highly secure payment gateway—The Chair House never sees or stores your credit/debit card numbers, UPI PINs, or net banking passwords. All transactions happen on Razorpay’s bank-grade, PCI-DSS compliant servers.

Strict Privacy Policy: We do not sell, rent, or trade your personal information to third-party marketing agencies. Your phone number and email ad

You can securely reset your password directly from the login page by following these simple steps:

Go to Login: Click on the ‘Account / Login’ icon at the top right corner of The Chair House website.

Click Forgot Password: Underneath the login boxes, click on the link that says “Forgot Password?”.

Enter Your Email: Type in the registered email address you used when creating your account and click ‘Submit’.

Check Your Inbox: We will instantly send a secure password reset link to your email. (If you don’t see it within 2 minutes, please quickly check your Spam or Promotions folder).

Create a New Password: Click the link in the email, enter your new strong password, and save it.

Once updated, you can log right back in, view your order history, or manage items in your bag.

🔒 Still Having Trouble? If you no longer have access to your registered email address or face an unexpected technical glitch, please contact our support team at contactus@thechairhouse.in or call us at +91 75060 03030. For security verification, our team will help you recover account access manually.

If you wish to stop receiving our promotional offers, product launch updates, and ergonomic tips, you can opt-out at any time using either of these quick methods:

The One-Click Method: Open any promotional email sent by The Chair House, scroll down to the very bottom (footer), and click the ‘Unsubscribe’ link. You will be removed from our marketing list instantly.

The Support Method: Alternatively, you can drop us a quick email at contactus@thechairhouse.in with the subject line “Unsubscribe”, and our technical team will manually remove your email address from our newsletter directory within 24 hours.

(Please note: Even if you unsubscribe from marketing newsletters, you will still receive critical transactional emails, such as order confirmations, digital tax invoices, and courier tracking details whenever you click ‘ADD TO BAG’ and make a purchase).

At The Chair House, we make sure you are kept informed at every step of your purchase. Once you press the ‘ADD TO BAG’ button and complete your checkout, your order is instantly verified through a triple-confirmation system:

1. Automated Email Notification: The moment your payment is processed, our system automatically sends a detailed order summary and a digital tax invoice to your registered email address.

2. Instant WhatsApp Message: Our automated system will send a real-time message to your mobile number confirming that we have successfully received your order and are preparing it for dispatch.

3. Personal Confirmation Call: To ensure absolute accuracy before shipping, a member of our customer service team will personally call you to confirm every single order. During this brief call, we will double-check your shipping address, your preferred chair specifications (like color and base type), and coordinate the delivery timeline.

We pride ourselves on lightning-fast processing and highly reliable transit. When you buy from The Chair House, your order is shipped using the following premium logistics network:

Next-Day Dispatch: Once we receive and confirm your order through our verification call, we dispatch your chair from our facility the very next day.

Trusted Delivery Partners: To ensure your furniture arrives safely and without any transit damage, we partner exclusively with India’s leading, highly trusted logistics networks, including Blue Dart, DTDC, Xpressbees, and Delhivery.

Real-Time Tracking: As soon as your order is handed over to our delivery partner, our system will automatically send a live tracking link straight to your WhatsApp and email so you can monitor your shipment every step of the way.

Tracking your shipment at The Chair House is completely effortless. Because we dispatch your order the very next day, your tracking and shipping details are sent directly to you through three convenient channels:

1. Instant WhatsApp Update: The moment your chair is packed and handed over to our trusted delivery partners (Blue Dart, DTDC, Xpressbees, or Delhivery), our system sends a text message straight to your WhatsApp containing your tracking number (AWB) and a direct tracking link.

2. Automated Email Notification: We simultaneously send a shipping confirmation email to your registered address. This email contains your official invoice, the name of the courier partner handling your package, and a clickable tracking link.

3. Your Account Dashboard: If you registered an account on our website before clicking ‘ADD TO BAG’, you can simply log in, navigate to “My Orders”, and view the real-time shipping status and delivery updates of your purchase.

At The Chair House, shipping is 100% FREE all over India! There are absolutely no hidden delivery fees or extra handling charges calculated at checkout.

Whether you are ordering a single ergonomic chair for your home office or purchasing a large fleet of executive chairs for a corporate workspace, we ensure your furniture is safely transported by our trusted partners (Blue Dart, DTDC, Delhivery, or Xpressbees) straight to your doorstep completely free of charge.

To ensure that your furniture arrives safely, securely, and completely free of transit damage, we partner exclusively with India’s leading and most reliable national logistics networks. Your order from The Chair House will be transported by one of our trusted shipping carriers:

Blue Dart

DTDC

Delhivery

Xpressbees

Tracking your shipment at The Chair House is completely effortless. Because we dispatch your order the very next day after confirmation, you can track your package using any of these three automated methods:

1. Instant WhatsApp Updates

The moment your chair is securely packed and handed over to one of our premium national logistics partners (Blue Dart, DTDC, Delhivery, or Xpressbees), our system automatically sends a message directly to your WhatsApp number. This message contains your live Tracking ID (AWB) and a direct tracking link.

2. Automated Email Notification

Simultaneously, a shipping confirmation email is sent to your registered email address. This email includes your digital tax invoice, details of the assigned courier carrier, and a clickable link to track your shipment in real-time.

3. Your Website Account Dashboard

If you chose to register an account on our website before clicking ‘ADD TO BAG’ and checking out, you can track it manually:

Log into your account on The Chair House website.

Navigate to your “My Orders” dashboard.

Click on your active order to view its live transit status and estimated delivery time.

📞 Need Personal Assistance? If you checked out as a guest and accidentally deleted your tracking text or email, don’t worry! Simply call our support team at +91 75060 03030 or email us at contactus@thechairhouse.in, and we will instantly look up your live delivery status for you.

Yes, all shipments from The Chair House are fully insured against loss, theft, and any form of transit damage. We partner with India’s top logistics carriers (Blue Dart, DTDC, Delhivery, and Xpressbees) to ensure safe handling, but in the rare event that something goes wrong during delivery, you are completely protected:

Damaged on Arrival: If your chair arrives with any structural cracks, torn mesh, or broken mechanisms caused by transit handling, you do not have to pay a single rupee. Just notify our support team within 48 hours of delivery.

Zero Cost to You: We will immediately coordinate with our insurance and courier partners to file the claim internally, initiate a reverse pickup, and dispatch a brand-new replacement chair to you right away.

At The Chair House, we specialize in providing free delivery all over India.Currently, our standard online system and dispatch operations are set up to serve domestic orders within India only. If you are located in India, we can dispatch your order the very next day via our trusted national carriers (Blue Dart, DTDC, Delhivery, or Xpressbees) completely free of charge.🌐 International Orders (Outside India)If you are ordering from another country, we do not support direct international checkouts on our website. However, for large corporate offices, bulk business purchases, or B2B project requirements outside of India, we can occasionally look into custom logistical arrangements.If you would like to discuss a custom shipping quote for a bulk international order, please email our support team directly at contactus@thechairhouse.in with your: Exact delivery country and ZIP/Postal codeThe specific chair model and total quantity required

Delivery timelines depend entirely on your delivery location and PIN code. Generally, you can expect your chair to arrive within 3 to 4 business days from the date of dispatch.

Because we process orders fast and ship your chair the very next day after confirmation, you can get a precise delivery window before checking out:

Check Your Exact Delivery Date: On every product page, simply enter your regional PIN code into our delivery checker widget. Our system will instantly calculate the exact estimated delivery days for your specific area.

Metro Cities: Shipments to major metro hubs (like Mumbai, Delhi, Bangalore, Pune, etc.) are fast-tracked via our premium courier partners (Blue Dart, DTDC) and usually arrive within 2 to 3 days.

Tier-2 & Tier-3 Cities: Deliveries to regional or interior parts of India typically take between 4 to 5 business days.

n the rare event that your package is mishandled or damaged during transit by our courier partners, we will replace it for you completely free of charge. Your satisfaction is fully guaranteed under our Transit Protection Policy:

Step 1: Check the Package: If you notice any structural cracks, broken components, or torn mesh/fabric upon opening the box, simply take a few clear photos or a quick 10-second video of the damage.

Step 2: Notify Us Within 48 Hours: Share the images/video along with your order details with our support team via WhatsApp at +91 75060 03030 or email us at contactus@thechairhouse.in.

Step 3: Free Replacement Dispatch: Once verified, we will instantly arrange a reverse pickup for the damaged item and dispatch a brand-new, factory-fresh replacement chair to you at zero extra cost.

Yes, you can! At The Chair House, we stand firmly behind the quality of our craftsmanship. While we do not accept returns for a simple change of mind, we offer a 100% Free Replacement or Return Policy if your order falls under either of these two categories:

1. Transit Damage: If your chair is mishandled by the courier and arrives with broken parts, cracks, or torn fabric/mesh.

2. Manufacturing Defects: If there is an inherent factory defect with the hydraulic class-4 gas lift, the multi-lock synchro-tilt mechanism, or the structural alignment of the frame.

📝 How to request a return/replacement:

Take Photos/Videos: Take a quick photo or a 10-second video showing the damage or the manufacturing defect.

Contact Us Within 48 Hours: Send the media along with your order details to contactus@thechairhouse.in or via WhatsApp at +91 75060 03030.

Zero-Cost Resolution: Our team will review it instantly, arrange a reverse pickup from your address, and dispatch a brand-new replacement chair to you at zero extra cost.

We love collaborating with visionary creators! At The Chair House, we are always looking to partner with established designers, artists, and fellow manufacturers to push the boundaries of ergonomic comfort and workspace aesthetics.

Here is the professional B2B collaboration guide you can feature on a dedicated “Partner With Us” page or use to reply to corporate inquiries:

🤝 How to Collaborate with The Chair House

If you are an established designer, artist, or manufacturer, we offer three main pillars of collaboration:

1. For Interior Designers & Architects (Project Collaborations):

Integrate our premium, BIFMA-certified ergonomic and executive seating into your commercial or residential office projects. Partners receive exclusive trade pricing, volume discounts, priority production slots, and access to 3D CAD models of our chairs for your floor layouts.

2. For Artists & Industrial Designers (Co-Curated Collections):

We welcome limited-edition design collaborations. Whether it’s integrating a custom artwork print onto our premium mesh backrests, reimagining the textile aesthetics of our executive leatherette range, or innovating a new structural shell design, our manufacturing facilities are ready to bring your artistic vision to life.

3. For Component Manufacturers (Supply Chain Partnerships):

If you manufacture world-class, heavy-duty ergonomic hardware (such as advanced multi-lock synchro mechanisms, premium class-4 gas lifts, or high-tensile caster wheels), we are always open to testing and integrating premium components into our manufacturing lines.

📩 How to Initiate a Partnership

To get started, please reach out to our design and alliance team directly:

Email Us: Send a pitch proposal or portfolio link to contactus@thechairhouse.in with the subject line “Collaboration Inquiry: [Your Brand/Name]”.

Call Our Alliance Desk: For urgent, large-scale commercial project tie-ups, call our business desk at +91 75060 03030 or +91 75060 04040 during business hours (Monday to Saturday, 10:00 AM to 7:00 PM).

To return or replace a product from The Chair House, the process is simple and completely free if your item arrived damaged or has a manufacturing defect.

Here is the step-by-step guide to initiating a return or replacement:

📝 Step-by-Step Return & Replacement Process

Step 1: Document the Issue

Take a few clear photos or a quick 10-second video showing the transit damage (e.g., a cracked frame, torn mesh) or the specific manufacturing defect (e.g., a faulty hydraulic gas lift or mechanism).

Step 2: Submit Your Request Within 48 Hours

Send the photos or video along with your order details to our customer care team within 48 hours of delivery. You can reach us via:

WhatsApp: +91 75060 03030

Email: contactus@thechairhouse.in

Step 3: Free Reverse Pickup

Once our team verifies the issue, we will handle everything internally. We will schedule a reverse pickup from your delivery address using our courier network at zero extra cost to you.

Step 4: New Product Dispatch

As soon as the pickup is coordinated, we will dispatch a brand-new, factory-fresh replacement chair straight to your doorstep.

⚠️ Important Policy Note: Because we are a direct manufacturer offering free shipping pan-India, we do not accept returns or cancellations for a simple change of mind once an item is delivered. Returns and replacements are strictly reserved for products that are damaged during transit or have inherent manufacturing defects.

To return or replace a product from The Chair House, the process is straightforward and completely free of charge if your item arrived with transit damage or a manufacturing defect.

Here is the exact step-by-step guide to initiating a return or replacement:

📝 Step-by-Step Return & Replacement Process

Step 1: Document the Issue

Take a few clear photos or a quick 10-second video showing the transit damage (e.g., a cracked frame, torn mesh) or the specific manufacturing defect (e.g., a faulty hydraulic gas lift or mechanism).

Step 2: Submit Your Request Within 48 Hours

Send the photos or video along with your order details to our customer care team within 48 hours of delivery. You can reach us via:

WhatsApp: +91 75060 03030

Email: contactus@thechairhouse.in

Step 3: Free Reverse Pickup

Once our team verifies the issue, we will handle everything internally. We will schedule a reverse pickup from your delivery address using our courier network at zero extra cost to you.

Step 4: New Product Dispatch

As soon as the pickup is coordinated, we will dispatch a brand-new, factory-fresh replacement chair straight to your doorstep.

⚠️ Important Policy Note: Because we are a direct manufacturer offering free shipping pan-India, we do not accept returns or cancellations for a simple change of mind once an item is delivered. Returns and replacements are strictly reserved for products that are damaged during transit or have inherent manufacturing defects.

If your product is eligible for a replacement rather than a full return refund, the process is completely seamless. At The Chair House, our goal is simply to swap out the faulty item for a brand-new, perfectly functioning one at zero extra cost to you.

Here is exactly what you need to do to get your replacement moving forward quickly:

🛠️ The 4-Step Replacement Process

Step 1: Keep the Original Packaging

Please keep the original box, plastic wrapping, and internal packing materials. The courier team will need the chair packed back into its box for the exchange transit.

Step 2: Share Proof of Eligibility

Send a few quick photos or a 10-second video showing the transit damage or factory defect to our team. This allows our factory engineers to verify the issue and approve the immediate release of a new unit.

WhatsApp: +91 75060 03030

Email: contactus@thechairhouse.in

Step 3: Schedule the Swap (Reverse Pickup)

Once approved, we will book a reverse pickup through our premium shipping partners (Blue Dart, DTDC, Delhivery, or Xpressbees). A courier agent will come directly to your doorstep to collect the defective chair.

Step 4: Receive Your Fresh Unit

We will dispatch a brand-new, factory-fresh replacement chair to you. Depending on your preference and location, we will either hand over the new chair at the exact same time the courier collects the old one, or ship it out immediately after the pickup is scanned.

💡 No Component Repair Hassles: Unlike other brands that send a technician to sit in your house and try to patch up a broken part, we believe in a premium experience. If a critical component is compromised upon arrival, we replace the entire chair to ensure your ergonomic safety and comfort remain uncompromised.

If your product has already been picked up by our courier partner but your refund is still showing as pending, don’t worry. This is standard procedure while the item is in transit back to our facility.

Here is exactly what happens next and the steps you should take to track your refund:

⏳ The Refund Processing Timeline

1. Transit Time (2 to 3 Days): Once our courier partner scans and picks up the chair from your doorstep, it takes a few days to safely travel back to The Chair House warehouse.

2. Factory Quality Check (24 Hours): As soon as the package arrives at our warehouse, our quality control team opens it to inspect the manufacturing defect or transit damage that was reported.

3. Bank Processing (3 to 5 Working Days): Once approved, the refund is initiated instantly from our end. Because we use Razorpay—India’s most secure payment gateway—the funds are routed directly back to your original payment source (Credit/Debit Card, UPI, or Net Banking). Depending on your bank, it usually takes 3 to 5 business days to reflect in your account statement.

🛠️ What You Should Do Right Now

Locate Your Pickup Receipt: Keep the physical copy or SMS confirmation receipt given to you by the courier executive (Blue Dart, DTDC, Delhivery, or Xpressbees) when they picked up the chair.

Send Us the Tracking Copy: Share a photo of the pickup receipt or the tracking number (AWB) with our team via WhatsApp at +91 75060 03030 or email us at contactus@thechairhouse.in.

Fast-Track Your Approval: Once you share the proof of pickup, our team will proactively track the return shipment and pre-approve your refund in our system so it drops into your account the moment it hits our gates.

f your return pickup is getting delayed by the courier service, there is no need to worry. Because we handle your return logistics through major third-party carriers (Blue Dart, DTDC, Delhivery, or Xpressbees), slight scheduling delays can occasionally happen due to local courier routing or high shipment volumes.

Here is exactly what you should do to get your pickup fast-tracked:

🛠️ 3 Steps to Fast-Track Your Late Return Pickup

Step 1: Check Your Pickup Manifest & SMS

When our team initiates a return, the assigned courier company automatically sends an SMS notification or automated WhatsApp alert directly to your registered mobile number. Check to see if you received a pickup reschedule link or the contact details of the local delivery agent assigned to your area.

Step 2: Connect with Our Dedicated Support Team

If the courier executive does not show up within 24 to 48 hours of the scheduled date, please reach out to us immediately:

WhatsApp / Call: +91 75060 03030

Email: contactus@thechairhouse.in

Step 3: Let Us Escalate the Ticket

Once you notify us, our logistics desk will directly escalate the delay with the regional manager of the courier company. We will manually reassign a priority pickup slot to ensure an agent arrives at your doorstep on the next available business day.

📦 Please Note: Your replacement or refund timeline is completely protected. Any delay on the courier’s end will not affect your eligibility window. Simply keep the chair safely packed inside its original box with all its components intact until the courier agent arrives.

If you need to change your return pickup date or time, don’t worry. At The Chair House, we understand that work schedules can change, and we make rescheduling your pickup completely hassle-free.

Here is exactly what you should do to set a new pickup slot:

🛠️ How to Reschedule Your Return Pickup

Method 1: Reschedule via the Courier Link (Fastest)

The moment our system schedules your return, our courier partner (Blue Dart, DTDC, Delhivery, or Xpressbees) sends an automated tracking SMS or WhatsApp message to your mobile number.

Open that message and click on the “Manage Pickup” or “Reschedule” link.

Select your new preferred date and time slot directly on their portal.

Method 2: Let Our Support Team Do It for You

If you didn’t receive the courier link or prefer us to handle it, simply contact our customer care desk. Tell us your order number and your new available date/time:

WhatsApp / Call: +91 75060 03030

Email: contactus@thechairhouse.in

Our team will instantly update the courier manifest and confirm your new pickup slot within minutes.

📦 Quick Checklist Before the Courier Arrives:

Ensure the chair is dismantled (if required) and placed safely back inside its original box.

Keep the box taped up and ready near your main entrance to save time when the courier agent arrives.

You do not need to print any shipping labels; the courier executive will bring a pre-printed label with them!

If the courier executive (from Blue Dart, DTDC, Delhivery, or Xpressbees) asks for verification documents before scanning and loading your chair, don’t worry. This is a standard security measure to ensure the correct high-value product is being handed over to the right logistics partner.

Here is exactly what you should do to complete the verification seamlessly:

📝 The 2 Documents You Need to Show

You do not need to print out heavy paperwork or give physical copies to the pickup person. Simply showing them these documents on your phone screen is more than enough:

1. Your Digital Tax Invoice / Order Confirmation:

Show them the official invoice or order confirmation email you received from The Chair House. The courier person needs to verify that the Order ID or Customer Name matches their digital pickup sheet.

2. The Courier Manifest / AWB Number (SMS or WhatsApp):

Show them the automated text message or WhatsApp alert you received from our shipping system. This message contains the Air Waybill (AWB) number or Tracking ID assigned to your return. The agent will match this number with the barcode sticker they brought with them.

⚠️ Important Security Warning: Never hand over your chair to a pickup person if they cannot provide you with a Physical Pickup Receipt or an automated SMS Confirmation on your phone the moment they scan your package. This receipt is your official proof that The Chair House logistics network has successfully taken custody of your item.

Once the courier agent leaves with your package, you are just a few steps away from completing your replacement or refund cycle.

Here is exactly what you need to do right after your return pickup is done to ensure a smooth and fast transition:

🛠️ 3 Simple Steps to Follow Post-Pickup

Step 1: Save Your Proof of Pickup (Crucial)

Make sure you collect the physical pickup receipt, slip, or standard digital acknowledgment SMS/WhatsApp from the courier executive (Blue Dart, DTDC, Delhivery, or Xpressbees). Do not lose this—it is your official proof that custody of the chair has been handed over to the logistics network.

Step 2: Share the Receipt with Our Team

Take a quick photo of your pickup slip or screenshot the pickup confirmation SMS and send it directly to The Chair House customer support team:

WhatsApp: +91 75060 03030

Email: contactus@thechairhouse.in

Step 3: Track Your Resolution

Sharing your proof of pickup helps our team bypass the usual waiting period. Here is what we do next based on your choice:

For Replacements: We will fast-track and dispatch your brand-new, factory-fresh replacement chair right away, rather than waiting for the old one to reach our warehouse.

For Refunds: We pre-approve your payout in our system. As soon as the returned package arrives at our gates and passes a quick quality check, your money is released instantly via Razorpay back to your original payment method (taking 3 to 5 business days to reflect in your bank account).

If a courier agent (from Blue Dart, DTDC, Delhivery, or Xpressbees) arrives at your doorstep but refuses or denies the pickup, don’t worry. This usually happens due to a simple miscommunication regarding the box size, weight limits, or paperwork on the courier’s internal handheld device.

Here is exactly what you should do to resolve the situation immediately:

🛠️ 3 Immediate Steps to Take if a Pickup is Denied

Step 1: Ask for the Specific Reason

Politely ask the pickup agent exactly why they are denying the pickup. The most common reasons are:

The package is too large or heavy for their current vehicle (e.g., they came on a two-wheeler instead of a mini-truck).

The product is not packed inside a secure box (remember, if you threw away the original box, you can request a new packaging box from us for a nominal fee).

The digital barcode/AWB on their app is showing a system error.

Step 2: Call Our Helpline Immediately While They are There

If the agent is still at your doorstep, dial our customer care team right away at +91 75060 03030. Hand the phone over to the courier executive, or let our logistics team speak to them directly. We can often clear up system errors, verify details, or authorize the pickup on the spot.

Step 3: Drop Us an Email/WhatsApp if They Already Left

If the agent leaves without taking the chair, don’t panic. Send a message to contactus@thechairhouse.in or WhatsApp us at +91 75060 03030 with your Order ID and a quick note explaining that the pickup was denied.

🔄 What The Chair House Will Do Next

Once you notify us, our back-end logistics team will handle the heavy lifting:

We will file an official escalation ticket with the courier company’s regional hub.

If the previous carrier cannot handle the heavy shipment, we will automatically cancel their manifest and assign a new, heavy-goods specialist carrier to come collect your chair on the next business day.

Your replacement or refund timeline remains completely safe and unaffected by these courier hiccups!

Yes, you can return a product if it is entirely unused, unboxed, and remains in its original factory packaging. However, this is subject to a strict time limit:

Within 10 Days of Delivery: If you change your mind or no longer require the chair, you must notify us within 10 days from the date of delivery to be eligible for a return.

After 10 Days: Please note that if more than 10 days have passed since your delivery, our system automatically closes the return window, and we will not be able to accept a return or issue a refund for the item.

📝 Conditions for Approval:

Unopened Packaging: The outer box, straps, and protective seals must be completely intact and unopened.

How to Initiate: Share your Order ID and a clear photo of the sealed box with our support team via WhatsApp at +91 75060 03030 or email us at contactus@thechairhouse.in.

Process: Once verified, we will schedule a reverse pickup. Please note that for “change of mind” returns on packed items, a nominal reverse logistics/shipping fee may be deducted from your final refund amount