Document Control Reference: PRIV-OPS/IN-2026-V4
Regulatory Compliance Spectrum: Formulated under Section 43A of the Information Technology Act, 2000; Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011; and the Digital Personal Data Protection (DPDP) Act.
1. Our Privacy Commitment
At The Chair House™ (accessible via [https://thechairhouse.in](https://thechairhouse.in)), your privacy is our highest priority. We are committed to protecting your Personal Data and ensuring that your sensitive personal data or information (SPDI) is handled safely, transparently, and responsibly. This Privacy Policy outlines our strict protocols regarding the collection, processing, usage, sharing, and safeguarding of your data when you navigate our platform, interact with our interface, or purchase our premium ergonomic seating solutions.
2. Information We Collect
To deliver a seamless, enterprise-grade shopping experience and manage your product lifecycles, we collect both identifiable and non-identifiable data matrices:
- Personal Identifiable Information (PII): When you create an official account, execute a checkout transaction, or submit a corporate query, we collect your legal name, billing address, shipping address, active email address, and verified phone number.
- Payment & Financial Data Security: All financial transactions are managed via secure, end-to-end encrypted third-party payment processing networks (such as Razorpay). The Chair House™ does not capture, store, or process complete credit card numbers, net banking passwords, or UPI PINs on its internal servers.
- Automated Device & Telemetry Data: When you browse our portal, our servers automatically log non-identifiable technical data. This includes your Internet Protocol (IP) address, browser configuration type, operating system details, geographical location hints, and behavioral navigation tracking across our online catalog.
3. How We Use Your Information
We process your data strictly under defined legal grounds and business use-cases, including:
- Fulfillment of Contractual Obligations: Processing your billing transactions, arranging commercial freight shipping, and auto-generating your digital tax invoices and order confirmations.
- Engineering & Operational Support: Communicating order tracking updates, validating your structural product warranty claims, and managing reverse logistics or return requests.
- Platform Optimization & Analytics: Analyzing aggregated user interaction maps to improve our website layout, fix system bottlenecks, and balance server workloads.
- Consensual Marketing Streams: With your explicit opt-in consent, we may occasionally transmit premium chair launch alerts, exclusive corporate discounts, or seasonal sale notifications. You maintain the right to unsubscribe instantly at any time via the checkout page or the opt-out link in our emails.
4. Controlled Information Sharing & Data Localization
We respect your data privacy; we do not sell, rent, trade, or lease your personal information to independent third-party advertising networks. Your data is shared exclusively with trusted, certified service partners necessary to finalize your transaction:
DATA FULFILLMENT DISTRIBUTION PIPELINE
┌──────────────────────────────────────────────────────────────────────┐
│ THE CHAIR HOUSE™ ERP │
└──────────────────┬──────────────────────────────┬────────────────────┘
│ │
▼ ▼
┌────────────────────────────────────┐ ┌──────────────────────────────┐
│ LOGISTICS PARTNERS │ │ PAYMENT PROCESSOR SUITE │
│ (Name, Phone, Address) │ │ (Billing Details) │
│ • Blue Dart • Delhivery │ │ • Razorpay Encrypted Gateway │
│ • DTDC • Xpressbees │ │ • Secure Bank Clearings │
+------------------------------------+ +------------------------------+
- Logistics Handlers: We share your delivery name, address, and telephone coordinates with our freight partners (Blue Dart, DTDC, Delhivery, and Xpressbees) strictly to complete delivery to your door.
- Payment Gateways: We securely transmit necessary billing variables to our certified payment processors to authorize and settle payments.
- Statutory Legal Compliance: We reserve the right to disclose personal data if required to do so by a competent court order, valid governmental request, or under prevailing laws within the Republic of India.
5. Cookies, Retargeting, & Tracking Technologies
Our platform uses “Cookies” and mini data pixels to maximize interface speed and keep your cart data intact across browsing sessions.
- Functional Cookies: These remember your active cart items, system preferences, and logged-in states so you don’t lose progress.
- AdWords & Remarketing Disclosures: We use tracking cookies linked to Google AdWords Remarketing networks to serve contextual maintenance or product display ads across external sites. These cookies process non-identifiable, anonymized browsing loops and have no influence over your structural warranty claims, user account status, or internal verification profiles.
- User Control: You can disable cookies entirely through your local browser preference window, though this may restrict checkout features and cart retention capabilities.
6. Enterprise Data Security & Encryption Standards
To keep your personal identifiers safe from unauthorized data access, leakage, or malicious alteration, we implement rigorous industry-standard digital defenses:
- SSL Encryption: All data flowing to and from our website is encrypted via Secure Socket Layer (SSL) data streams.
- PCI-DSS Compliance: Our processing architecture follows Payment Card Industry Data Security Standards (PCI-DSS) protocols alongside multi-layered internal storage access firewalls.
- Security Acknowledgment: While no transmission mode over the web is 100% immune to breaches, we apply verified architectural safeguards to maintain top-tier infrastructure integrity.
7. Your Statutory Rights
Under prevailing data protection frameworks, you hold absolute rights over your data profile, including:
- The Right to Access & Correction: You can request a clear report of your personal records or correct inaccuracies in your shipping/billing fields.
- The Right to Deletion (Right to be Forgotten): You can request the permanent removal of your account, transaction footprints, and contact identifiers from our active databases. To trigger an optimization wipe, email our data desk with your original account details.
🏛️ Grievance Officer & Corporate Inquiries
In absolute accordance with the Information Technology Act, 2000, and data rules established thereunder, any privacy disputes, data removal requests, or policy complaints can be filed directly with our data compliance desk:
- Data Controller Desk: Privacy & Compliance Team
- Physical Logistics Center Address: The Chair House Hub, Gala No. 16, Adarsh Market, 2nd Lane, 90 Feet Rd, Saki Naka, Mumbai, Maharashtra 400072
- Corporate Parent Registration: Lumsa Decor Private Limited
- Direct Support Connection: +91 75060 03030 / +91 750600 4040
- Secure Privacy Mailbox: contactus@thechairhouse.in